How can we help?

How do I sign up for the OnTheMonee App

OnTheMonee is available on both iOS and Android and can be found here:
Apple App Store
PLEASE NOTE: To access the OnTheMonee app and an OnTheMonee Card we'll need to already be working with your employer.

My Employer doesn't use OnTheMonee how can I get my tips paid to OnTheMonee

You can tell your employer about OnTheMonee by sending them a link to our website here where they can go to learn more and sign up. We can also reach out to your employer for you if you like. To do this follow the below steps:

  • Sign up or log into the OnTheMonee App.
  • If you try to sign up and we don't work with your employer - complete the employer details form for your boss and we'll get in touch with them.
  • If you're an existing app user navigate into your profile, select my employers and tap the + button in the bottom right corner. From here, simply fill in your employers details and we'll get onto them.

I think my OnTheMonee card has been comprimised (lost/stolen phone/card details)

You can report your card as Lost or Stolen via the OnTheMonee App within Card Settings. Alternatively, please get in touch with our team immediately if you feel your card has been lost/stolen.

I can't sign up to the OnTheMonee App?

Unfortunately at the moment OnTheMonee is only available to employees that work within participating partner organizations. This means you won't be able to use the OnTheMonee app if we don't work with your employer. To sign your employer up see "my employer doesn't use OnTheMonee"

If we work with your organization and you're having troubles accessing the app please "get in touch"

How often will I recieve my Tips?

Your employer can choose to pay tips to staff daily, weekly, fortnightly or monthly. You will be able to see your next tip payment date in the app on the dashboard by swiping across.

How do I spend my tips?

You can spend your tips anywhere MasterCard is accepted online and via Apple Pay.

To tap and pay simply follow your devices process to pay:
Tap and Pay with Apple Pay:

You can pay with Apple Pay anywhere contactless payments are accepted, with your iPhone or Apple Watch. You will need to authenticate with either Face ID, Touch ID or your device pass code. Make sure you do not share your device pass code with anyone else or let anyone register their face or fingerprint on your device, as that person will be able to make Apple Pay payments and you will be responsible for their use of your card.

For more information on how to use Apple Pay: support.apple.com

Why can't I edit my phone number or personal details via the app?

When signing up to the OnTheMonee app, we use your personal details provided by your employer. If you notice on sign up that these aren't quite right, please contact your employer to have them changed. After you have signed up to the OnTheMonee App you will be able to update your phone number and email via your profile and navigate into the Personal Details section.

Can I transfer my tips out of my OnTheMonee Account?

At present we do not support the ability for users to transfer funds on or off their OnTheMonee card. Watch this space!

Are my Tips Taxable now that they are digital?

It's important to note that tips, or gratuities, are taxable according to the Australian Taxation Office (ATO). Whether your tips are currently paid in cash, into your bank account or onto your OnTheMonee card this will have no change in how you handle your tax affairs, OnTheMonee is not connected to your main bank so it works in exactly the same way cash does from a tax perspective.

Where can I see my card spend?

The activity section of the OnTheMonee App will show your previous card spend along with your current balance.

How do I setup my OnTheMonee Card?

You can add your OnTheMonee card to your device wallet by:

  • Following the prompts from your device when signing up to the app.
  • Selecting the ""card"" icon in the top of the app home screen and following the prompts.

How do I update or delete my account?

You can request to delete your account within the OnTheMonee app. From here our team can help you to delete your account.

What happens when I change jobs?

When moving on from an employer, your manager will firstly ensure that you are removed from their OnTheMonee portal and tip pool. This will then update your app to no longer show or receive funds from this employer. You are still able to use the app and your card funds.

Where can I use Apple Pay?

You can use Apple Pay in supermarkets, boutique shops and restaurants — and for everything from vending machines to trains. It’s also accepted in selected apps, and on participating websites using Safari on your iPhone, iPad and Mac. You will be able to find your local market page of participating merchants when Apple Pay is live in market at apple.com.

Countries and regions that support Apple Pay. support.apple.com/kb/HT207957

Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac. This list contains an overview of all markets that support Apple Pay.

Where can I find out more information about Apple Pay?

Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac without a physical card or cash. Learn how to make payments in-store or online with this support article. support.apple.com/kb/HT201469

To find out more information on how to make secure payments and set up Apple Pay with your Card, please visit our Apple Pay webpage or https://www.apple.com/au/apple-pay/

How do I use my OnTheMonee Card online?

You can use your OnTheMonee Card for online purchases by:

  • Selecting the card icon from the top of the home dashboard.
  • Viewing your card details in app by tapping on the card, tapping it again will allow you to view the CVV on the back.
  • You can then copy your card details out of the app and paste them elsewhere to use for online purchasing.

How do I setup and use Apple Pay?

Below are some helpful articles to help you in setting up and using Apple Pay on your device:

Set up Apple Pay
Use Apple Pay on your iPhone, iPad, Apple Watch, or Mac. Learn more about Apple Pay. See what to do if you can't add your card to Wallet.

How to use Apple Pay
Learn how to easily and securely pay with Apple Pay in stores, restaurants, within apps, on the web, and more.

Video Tutorials:

How to use Apple Pay
With Apple Pay, you can easily and securely pay for items using your iPhone, iPad, Apple Watch, or Mac. Learn more about how it works and where you can use it.

How to use Apple Pay on your Apple Watch
Set up Apple Pay on your Apple Watch to make purchases in stores, restaurants, taxis, and more.

How to use Apple Pay in Safari on your Mac
For an easy, secure way to shop online, you can use Apple Pay in Safari on your Mac.

What to do if you can’t make a purchase on your iPhone
Learn how to update your payment method or authenticate an App Store, subscription- based, or in-app purchase on your iPhone.

What Apple devices support Apple Pay?

Apple Pay is compatible with these devices: https://support.apple.com/kb/HT208531

Learn which iPhone, iPad, Apple Watch, and Mac models are compatible with Apple Pay and where you can use them for your purchases and payments.

The On The Money Card is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte. Ltd. Apple Store, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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