A hotel group operating three venues on the Gold Coast — a sports bar, a bistro, and a poolside lounge — with a combined workforce of 94 staff, complex pooling rules across departments, and a payroll team managing distribution manually each fortnight.
2 days → 2 min
fortnightly reconciliation time
$23,400
estimated annual admin cost savings
3
venues unified on one platform
Zero
payroll errors in first 6 months
The Challenge
With three distinct venues, different pooling rules per location, and seasonal staffing fluctuations, the group's payroll team could spend anywhere up to two full days per fortnight reconciling tip distributions. Errors were common, corrections painful, and the lack of a system meant the team's trust was low.
The Solution
The group deployed OTM across all three venues simultaneously, configuring distinct pooling rules for each venue type within a single employer account. Integration with their existing payroll system automated the reconciliation process. Management could now view tip distribution across all venues in one dashboard, with a full audit trail available on demand for compliance purposes.
The Outcome
2 days → 2 min
fortnightly reconciliation time
$23,400
estimated annual admin cost savings
3
venues unified on one platform
Zero
payroll errors in first 6 months
“The ROI was obvious within the first month. We got two full days back in our payroll team's calendar, and we finally have confidence that we're distributing tips correctly and compliantly across all three venues.”
Director of People & Culture
Multi-venue Hotel Group, Gold Coast
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