Real results from real venues

Managing tip distribution at scale without a centralised platform created operational friction. Venue managers spent 60–90 minutes per week reconciling tip totals manually via spreadsheets. The finance team had no consolidated view of tip income, creating compliance exposure. Staff had no visibility into how their tips were calculated.

“Scaling consistent, compliant tip management across 12 venues was genuinely one of our operational headaches. OnTheMonee gave us a single platform that could flex to each venue's rules while giving us the consolidated visibility we'd never had before.”

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Tips were distributed periodically by the duty manager as a cash component based on manager discretion informed by memory. Senior floor staff suspected amounts didn't always reflect what the table had tipped. Two staff members in twelve months named 'tip process confusion' as a contributing factor in their decision to leave. Exit interview data confirmed the problem — and the manager noticed the conversations happening around distribution day.

“Our tip process was one of those things that had always worked 'well enough' until we looked closely and realised it was causing problems we couldn't see. The transparency that OnTheMonee created changed the dynamic in our team almost immediately. Staff trust the process is fair because they can see that it's fair.”

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The F&B Manager was spending 3–4 hours per week compiling tip totals from POS reports, cross-referencing with paper rosters, and calculating distributions by hand. Different service areas had conflicting pooling arrangements that had never been formally documented. Events were the most contentious: an $800–$1,200 function had no documented answer for who owned the tips. Staff in each area felt the system was unfair to them.

“We didn't just need software — we needed to finally decide how our tip process actually worked. OnTheMonee gave us the framework to do that, and then the platform to enforce it consistently. The time savings were real and immediate, but the thing I valued most was having a documented policy that everyone understood.”

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With three distinct venues, different pooling rules per location, and seasonal staffing fluctuations, the group's payroll team could spend anywhere up to two full days per fortnight reconciling tip distributions. Errors were common, corrections painful, and the lack of a system meant the team's trust was low.

“The ROI was obvious within the first month. We got two full days back in our payroll team's calendar, and we finally have confidence that we're distributing tips correctly and compliantly across all three venues.”

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