Leading Multi-Venue Sydney Restaurant Group operates 12 venues across a portfolio spanning upscale dining restaurants, casual dining, and high-volume hotels, with more than 500 staff across the group.
15+ hrs
group admin time saved per week
40%
reduction in tip disputes group-wide
12
venues unified on one platform
100%
staff with full tip income visibility
The Challenge
Managing tip distribution at scale without a centralised platform created operational friction. Venue managers spent 60–90 minutes per week reconciling tip totals manually via spreadsheets. The finance team had no consolidated view of tip income, creating compliance exposure. Staff had no visibility into how their tips were calculated.
The Solution
OnTheMonee was deployed across all 12 venues in a staged rollout over just two weeks. The group's workforce management system was seamlessly integrated with OTM's distribution engine. Distinct tip pooling configurations were preserved per venue — fine dining ran a complex pooling with weighting split, casual dining used a split FOH/BOH model, and hotel venues used customised work areas and discretionary distribution. Staff gained immediate visibility into their tip income. Finance gained a consolidated dashboard across all 12 venues for the first time.
The Outcome
15+ hrs
group admin time saved per week
40%
reduction in tip disputes group-wide
12
venues unified on one platform
100%
staff with full tip income visibility
“Scaling consistent, compliant tip management across 12 venues was genuinely one of our operational headaches. OnTheMonee gave us a single platform that could flex to each venue's rules while giving us the consolidated visibility we'd never had before.”
Bill Drakopoulos
Owner · Sydney Restaurant Group, Sydney
Book a 20-minute demo and we'll walk you through exactly how OTM would work for you.