A premium Melbourne fine dining restaurant operating from a heritage building, offering a tasting menu format with matched beverage service. The restaurant seats 80 covers, runs two sittings per evening Wednesday through Sunday, and employs 35 staff.
100%
staff satisfaction with tip process
31%
improvement in staff turnover rate
0
tip disputes per quarter
82 min
admin time saved per week
The Challenge
Tips were distributed periodically by the duty manager as a cash component based on manager discretion informed by memory. Senior floor staff suspected amounts didn't always reflect what the table had tipped. Two staff members in twelve months named 'tip process confusion' as a contributing factor in their decision to leave. Exit interview data confirmed the problem — and the manager noticed the conversations happening around distribution day.
The Solution
OnTheMonee integrated with the restaurant's existing Time and Attendance, capturing employee hours automatically. A tip policy was created to reflect the restaurant's tip philosophy. Every staff member onboarded to the platform, creating a digital wallet. Tips now distributed weekly on time with a report emailed to staff of earnings creating visibility and trust.
The Outcome
100%
staff satisfaction with tip process
31%
improvement in staff turnover rate
0
tip disputes per quarter
82 min
admin time saved per week
“Our tip process was one of those things that had always worked 'well enough' until we looked closely and realised it was causing problems we couldn't see. The transparency that OnTheMonee created changed the dynamic in our team almost immediately. Staff trust the process is fair because they can see that it's fair.”
Stavros Konis
Salona Restaurant, Melbourne
Book a 20-minute demo and we'll walk you through exactly how OTM would work for you.